Shipping Policy

Preorder Information

IconSteps shoes are sold through limited preorder releases and are not available for immediate dispatch. Production is based on orders received.

The estimated shipping timeframe for our release is February 2027. This refers to when your order is expected to leave our fulfillment location, not when it will arrive.

Shipping Rates & Availability

We offer free standard shipping to the destinations available at checkout. If your destination is not available, please contact us before placing an order.

Delivery Times

Delivery time after dispatch varies by destination, carrier, and customs processing. Production time is separate from transit time.

Any delivery estimates provided are estimates rather than guaranteed arrival dates. Please avoid relying on a preorder arriving by a particular event or occasion unless we expressly confirm a guaranteed delivery date.

Order Tracking

Once your order ships, we will email your tracking information to the email address provided at checkout. Tracking may take a few days to update after the carrier receives your package.

If your order contains multiple pairs, they may arrive in separate shipments. Where applicable, we will provide tracking for each shipment.

Shipping Delays

If we cannot ship within the timeframe promised when you ordered, we will contact you with an updated estimate and the applicable options to accept the delay or cancel for a full refund.

If we cannot fulfill your order, we will refund the unfulfilled order in full.

Shipping Address & Order Changes

Please check that your shipping address and email address are accurate before completing checkout.

If you need to correct your address, contact us through our Contact Us page as soon as possible and include your order number. We will try to accommodate changes, but cannot guarantee them after fulfillment has begun.

If a package is returned because of an incorrect address, refusal, or failure to collect it, contact us to discuss the available next steps. Any applicable redelivery costs will be explained before a new shipment is arranged, subject to your legal rights.

International Orders

International shipments may be subject to customs inspections, import duties, or local taxes. Any amounts collected by ICONSTEPS will be shown at checkout. Additional charges imposed by your destination country that are not collected at checkout may be payable by the recipient, where permitted by law.

Customs processing may affect delivery times.

Missing, Damaged, or Incorrect Deliveries

If your package appears lost, arrives damaged, or is marked delivered but you have not received it, please contact us promptly through our Contact Us page with your order number and tracking information.

We will investigate with the carrier and arrange an appropriate resolution. For damaged or incorrect items, please also review our Return & Refund Policy.

Contact Us

For shipping questions or help with an order, please use the Contact Us page on our website.