Return & Refund Policy

At Iconsteps, our shoes are offered through limited preorder releases, with production based on orders received. Please review this policy and our Size & Fit guide before purchasing.

Returns & Size Exchanges

All sales are final for change-of-mind returns and size exchanges. 

Please check the measurements in our Size & Fit guide rather than relying solely on your usual shoe size. If you need help choosing a size, contact us before ordering.

This final-sale policy does not affect your rights if your order is damaged, defective, incorrect, or otherwise covered by mandatory consumer protections.

Preorders & Cancellations

Preorder items are not available for immediate dispatch. Please review the estimated shipping timeframe is for February 2027

We do not offer change-of-mind cancellations. If you notice an error in your order details, contact us promptly. 

If we cannot ship within the promised timeframe, we will notify you and provide the required options to accept a revised shipping date or cancel for a full refund. If we cannot fulfill your order, including if a release does not proceed, we will refund the unfulfilled order in full.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If there is an issue with your shoes or the included display box, contact us through our Contact Us page as soon as reasonably possible.

Include your order number, a description of the issue, and clear photos where possible. We will review the issue and arrange an appropriate remedy, such as a replacement, repair, or refund.

Where a return is needed because an item is faulty, damaged on arrival, or incorrect, we will cover the necessary return shipping costs.

Returning an Item

Please contact us before sending an item back so we can provide the correct return address and instructions. Do not send returns to the address printed on the shipping package unless we instruct you to do so.

Keep the shoes and packaging available while we review your request. Original packaging is helpful but is not a condition of exercising your statutory rights for faulty goods.

Refunds

We will notify you when a refund has been issued. Refunds will be returned to your original payment method promptly and within any legally required timeframe.

Your bank or payment provider may take additional time to display the credit. If a refund has not appeared, please contact us so we can help check its status.

Contact Us

For questions about your order, a return, or a refund, please use the Contact Us page on our website and include your order number.